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The Customer

Vaadin Oy engages in building and delivering Java based business applications for Web developers in Finland and internationally. The company offers Vaadin, a Java framework for building Web applications, as well as provides commercial add-on components and tools. Its services include training courses, user interface design, proof of concept, project kickstart, theme design, scalability assessment, and quality review. The company was formerly known as IT Mill Oy and changed its name to Vaadin Oy in February 2011. The company was founded in 2000 and is based in Turku, Finland.

The Challenge

The existing CRM package used for subscription billing was under performing. Vaadin was facing a revenue leak and there were no options for more complex subscription models. Second reason for implementing Zuora was to get more ownership on the customer base as everything was handled by Stripe.


The Solution

Zuora has been implemented and configured by the Subscription Factory. With support from Subscription Factory Vaadin has developed the e-commerce portal. Direct sales will be processed directly in Zuora.



The Benefits

The Zuora platform in combination with an in house developed e-commerce platform enables Vaadin to launch offers in a much accurate way and to secure revenue leakages. It’s a full managed and controlled process. Payment processes are automated



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© Subscription Factory


Process Design

Subscription Consultancy

Zuora Implementation

System Integration

Subscription Accountancy


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